Orders and Returns
Thank you for shopping with us! We want to make sure you have a smooth and satisfying experience when ordering PilloTotte™™, Lift N Speak™, or any of our products. Please read the following details about how we handle orders, shipping, and returns.
1. Placing an Order
- Orders can be placed directly through our website 24/7.
- Once your order is confirmed, you’ll receive an email with your order details and receipt.
- Please double-check your shipping address and contact details before finalizing the order. We are not responsible for delivery delays caused by incorrect information.
2. Order Processing Time
- Orders are typically processed within 1–3 business days (excluding weekends and holidays).
- Once processed, you will receive a tracking number via email.
- During high-demand seasons, processing may take slightly longer, but we’ll always notify you of any expected delay.
3. Shipping and Delivery
- We currently ship within the United States.
- Delivery times vary by location, generally ranging from 3–7 business days after shipment.
- Shipping fees are calculated at checkout.
- We are not responsible for carrier delays, weather-related disruptions, or issues caused by incorrect addresses.
4. Order Cancellations
- Orders can be canceled within 24 hours of placement if they have not yet shipped.
- Once the order has shipped, cancellation is no longer possible, but you may initiate a return after receiving your item.
5. Returns and Exchanges
We want you to love your purchase! If for any reason you’re not satisfied:
- Returns are accepted within 30 days of delivery.
- Items must be unused, unwashed, and in their original packaging.
- To start a return, contact us at [Insert Contact Email] with your order number and reason for return.
- Once approved, we’ll provide you with the return shipping address and instructions.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
6. Refunds
- Refunds are processed after we receive and inspect your returned item.
- Approved refunds will be credited back to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the return is due to our error.
7. Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of delivery.
We’ll arrange a replacement or refund at no additional cost after verifying the issue.
8. Contact Us
If you have questions about your order or return, feel free to reach out:
Email: support@lucyscreativeproducts429.onmicrosoft.com
