Shipping Information
Thank you for choosing PilloTotte™™ and Lift N Speak™! We proudly ship all orders using the United States Postal Service (USPS) to ensure safe, reliable, and timely delivery.
1. Shipping Carrier
All domestic orders are shipped via USPS. Depending on your location and the size of your order, we may use one of the following USPS services:
- USPS First-Class Mail: For smaller, lightweight packages.
- USPS Priority Mail: For faster delivery (typically 2–4 business days).
- USPS Priority Mail Express: For urgent deliveries (usually 1–2 business days).
- USPS Ground Advantage: For standard, cost-effective shipping options.
2. Processing Time
- Orders are processed within 1–3 business days after payment is received.
- Once shipped, you’ll receive an email confirmation containing your USPS tracking number.
- Orders placed on weekends or holidays will be processed the next business day.
3. Estimated Delivery Times
- Standard Shipping (USPS Ground Advantage): 4–7 business days
- Priority Mail: 2–4 business days
- Priority Mail Express: 1–2 business days
Delivery times may vary slightly based on your location, weather conditions, or USPS delays.
4. Shipping Rates
Shipping costs are automatically calculated at checkout based on the weight, size, and destination of your order. We occasionally offer free shipping promotions, which will be clearly displayed on our website when available.
5. Tracking Your Order
After your order ships, you’ll receive a USPS tracking number via email. You can track your package anytime by visiting:
https://tools.usps.com/go/TrackConfirmAction_input
6. Incorrect Address or Delivery Issues
Please make sure your shipping address is correct before submitting your order.
If a package is returned to us due to an incorrect or incomplete address, you will be responsible for additional shipping fees to resend it.
We are not liable for delays or losses caused by inaccurate shipping details.
7. Lost or Delayed Packages
If your USPS tracking shows your order as “Delivered” but you have not received it, please contact your local post office first. If the issue isn’t resolved within a few days, reach out to us and we’ll assist in filing a USPS claim or replacement (where applicable).
8. International Shipping (Optional)
Currently, we primarily ship within the United States.
If you require international delivery, please contact us before ordering so we can provide a custom shipping quote.
9. Contact Us
For any shipping-related questions, please contact our support team:
Email: support@lucyscreativeproducts429.onmicrosoft.com
